Articles

Since 2004, I’ve been teaching and sharing my perspective on the realities of operating and scaling a client-services line of business, whether purely advisory, purely executional, or am amalgam of both. My articles have been ready by thousands of client-services founders and leaders.

Overtime Means Late Projects and High Blood Pressure

Overtime Means Late Projects and High Blood Pressure

Monday Consulting Questions: Scope Creep and Getting Paid

Monday Consulting Questions: Scope Creep and Getting Paid

Monday Consulting Questions: Nuts and Bolts

Monday Consulting Questions: Nuts and Bolts

Monday Consulting Questions: Getting Personal

Monday Consulting Questions: Getting Personal

Monday Consulting Questions: The Kick-Off

Monday Consulting Questions: The Kick-Off

Reading List: Eric Sink on the Business of Software

Reading List: Eric Sink on the Business of Software

Software and Surgery

Software and Surgery

Get More Freelance Clients By Using Face Time & Free Stuff

Get More Freelance Clients By Using Face Time & Free Stuff

Of Dogfood and Soda Police

Of Dogfood and Soda Police

The Very Best Thing About Working From Home

The Very Best Thing About Working From Home

“11 Clients” Republished in Software Development Magazine

“11 Clients” Republished in Software Development Magazine

The Thrill and Agony of Working From Home

The Thrill and Agony of Working From Home

The 12th Abusive Client – The Thief

The 12th Abusive Client – The Thief

In Defense of Differentiation

In Defense of Differentiation

Unavailable = Effective?

Unavailable = Effective?

11 Clients You Need To Fire Right Now

11 Clients You Need To Fire Right Now

Your life and career are too short to spend them being miserable. Watch out for these 11 toxic client archetypes, and sleep better at night.

On Functional Specs and Project Pitfalls

On Functional Specs and Project Pitfalls

Christopher and Valerie Talk Estimates

Christopher and Valerie Talk Estimates

Is It A Goal, or Is It A Wish?

Is It A Goal, or Is It A Wish?

Did You Remember to Back Up Your Work?

Did You Remember to Back Up Your Work?

The Grass is Greenest on Your Side

The Grass is Greenest on Your Side

Gold-Plated Projects

Gold-Plated Projects

Embracing Criticism Is Good Business

Embracing Criticism Is Good Business

Quitting the Computer Industry?

Quitting the Computer Industry?

Management By Advocacy

Management By Advocacy